Shipping policy

Shipping & Returns

We want your GOT 'EM® experience to be simple and straightforward. Please review the information below before placing your order.

Made-to-Order Production

GOT 'EM® Clothing is a made-to-order brand. Because our products are produced specifically for each order, production and fulfillment times may vary by product.

Before placing your order, please review the production information provided on the individual product page and/or our Production Information page for the most accurate information regarding current production and fulfillment timeframes.

Production and fulfillment timeframes are separate from shipping and delivery times.

Shipping

We currently ship orders to addresses within the United States and Canada.

Shipping & Delivery Times

The actual delivery time for your order will be determined by the shipping method selected by the purchaser at checkout.

Shipping times begin after your order has completed the applicable production and fulfillment process. Estimated shipping times are provided at checkout and may vary depending on the shipping method selected, destination, carrier, weather, holidays, and other circumstances outside our control.

Please note that production/fulfillment time and shipping transit time are separate. Selecting a faster shipping method does not necessarily reduce the time required to produce your made-to-order item.

Order Tracking

Once your order has been fulfilled and shipped, you will receive an email with tracking information when tracking is available.

Please allow some time for tracking information to update after your order has shipped.

Shipping Delays

While we work to provide accurate production and shipping estimates, delivery dates cannot be guaranteed.

Delays caused by shipping carriers, weather, holidays, customs, or other circumstances outside our control may occur.

Lost or Stolen Packages

Please make sure your shipping address is accurate and secure.

Once an order has been marked as delivered by the carrier, GOT 'EM® Clothing is not responsible for packages that are lost or stolen after delivery.

If your package appears to be lost in transit, please contact us through our online contact form and provide your order number and tracking information so we can assist you.

Canadian Orders

Customers in Canada are responsible for any applicable customs duties, taxes, brokerage fees, or other charges that may be imposed by Canadian authorities or the shipping carrier.

These charges, when applicable, are not included in the purchase price or shipping charges collected by GOT 'EM Clothing Global.

Returns & Refunds

All Sales Are Final

Please note that due to the custom, made-to-order nature of our products, all sales are final.

We do not accept returns or exchanges for reasons including, but not limited to:

  • Change of mind
  • Incorrect size selection
  • Fit preferences
  • Color preferences
  • Ordering the wrong item
  • No longer wanting the product

Please carefully review product descriptions, sizing information, product specifications, and production information before placing your order.

Damaged or Defective Items

Although all sales are final, we stand behind the quality of our products.

If your order arrives damaged or defective, please contact us through our online contact form as soon as possible.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs showing the damage or defect
  • Any other information that may help us evaluate the issue

Please contact us within 7 days of delivery.

After reviewing your request, we may provide a replacement or refund for the affected item.

Items that have been worn, washed, altered, or damaged after delivery due to normal use are not considered defective.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us through our online contact form within 7 days of delivery.

Please include your order number and clear photographs of the item received. We will review the issue and work with you to resolve it.

Refunds

If a refund is approved, the refund will be issued to the original payment method.

Please allow several business days for your financial institution or payment provider to process and post the refund to your account.

Contact Us

If you have questions about your order, production timeframes, shipping, or a damaged or defective item, please contact us through our online contact form.

Please include your order number whenever contacting us about an existing order so we can assist you as quickly as possible.

GOT 'EM® Clothing reserves the right to update this Shipping & Returns Policy from time to time. Any changes will be posted on this page.